Privacy Policy

About this Privacy Policy

Rich Palms Casino aims to handle personal information in a careful, transparent and secure way. This policy applies to information collected through the website, account features, customer support channels and related online services. It should be read together with the website’s terms and conditions and any privacy notices shown when information is collected.

The amount and type of information handled will depend on how a player uses the services. A visitor who only views public pages may provide less information than a player who creates an account, completes identity checks, makes deposits or withdrawals, joins an activity, or asks customer support for assistance. Some information may be required to provide a service, while other information may be optional.

Information may be collected directly from players, created through account activity and transactions, or collected automatically when the website is accessed. Information may also be received from service providers that assist with payments, identity checks, fraud prevention, website operation or customer support.

Where consent is required, a relevant request or notice will generally be presented when information is collected. Players may withdraw consent for optional uses, including marketing, as described in this policy. Withdrawing consent does not affect processing that is needed to provide requested services, protect an account, investigate suspected fraud or meet a legal obligation.

Changes to this policy

This policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The current version will be made available on the website. Players should review this page occasionally, particularly before using the services after a period away. If a change is significant, additional notice may be provided where appropriate.

Information we may handle

A casino website typically handles several categories of personal information. The information collected depends on the account activity, services used and information a player chooses to provide. Players should provide accurate information and keep their account details current. Inaccurate or incomplete information may affect account functions, verification checks, transaction processing or support requests.

• Account details, such as a name, date of birth, username, contact details, account preferences and information needed to create, manage and secure an account.
• Identity and verification information, which may include identification document details or copies, proof of identity, proof of address, age information and other material needed for verification checks.
• Payment and transaction records, including deposit and withdrawal details, payment method information, transaction history, account balances, wagering activity and records needed to investigate a payment or account issue.
• Device and usage data, such as an IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, session information and interactions with the website.
• Cookie and similar technology data, including information about preferences, website performance, security events and how website features are used.
• Communications and support information, including messages, enquiries, feedback, complaints, correspondence, verification discussions and records of assistance provided.
• Marketing preferences, including whether a player has agreed to receive promotional communications and which communication choices have been selected.

Players should not provide another person’s information unless they are authorised to do so. If a player provides information about another person, they should ensure that the person has been informed where appropriate. The website may ask for further information if it is reasonably needed to confirm an account, investigate a request or protect against unauthorised activity.

Information from other sources

Information may be received from payment providers, identity and verification services, fraud prevention services, technology providers, publicly available sources or other parties involved in supporting the website. This information may be used to confirm identity, check eligibility, process transactions, identify unusual activity, secure accounts and meet applicable obligations.

How information is used, shared and protected

Personal information is generally used to operate, maintain, secure and improve the website and its services. The purposes for handling information may include the following:

• Creating, verifying, administering and securing player accounts.
• Confirming identity, age, payment information and account ownership.
• Carrying out anti-fraud, security, responsible service and other risk checks.
• Processing deposits, withdrawals and other transactions, and maintaining accurate account records.
• Providing customer support, investigating complaints and resolving technical or account issues.
• Detecting, preventing and investigating fraud, money laundering, abuse, collusion, unauthorised access and other unlawful or harmful activity.
• Meeting legal, regulatory, tax, reporting, record-keeping and other compliance obligations that apply to the services.
• Monitoring website performance, troubleshooting errors, improving functionality and understanding general usage trends.
• Sending service messages, security alerts and other communications needed to operate an account.
• Sending marketing communications where permitted and where the player has provided the required consent or selected an applicable marketing preference.

Personal information may be disclosed where reasonably necessary for these purposes. This can include disclosure to payment processors, identity and verification providers, technology and hosting providers, customer support services, fraud prevention services, professional advisers and other suppliers that help operate the website. Information may also be disclosed to government bodies, law enforcement agencies, courts or other authorised parties when required or permitted by applicable law.

Service providers may process information on behalf of the website and may have their own privacy terms for the services they provide. Information will generally be shared only to the extent needed for a stated purpose, such as processing a payment, completing a verification check, preventing fraud, maintaining technical systems or resolving a support request.

Security measures

Reasonable administrative, technical and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, account security processes, monitoring, secure transmission and procedures for staff and suppliers. No online transmission or storage method can be guaranteed to be completely secure, so players should use strong, unique passwords and keep login details confidential.

Retention of information

Information is generally kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required. Some account, identity, payment, transaction, communication and security records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or anonymised, subject to legal, technical and operational requirements.

Cookies and similar technologies

The website may use cookies and similar technologies to make the site work, remember preferences, support security, maintain sessions, measure performance and understand how visitors use different features. Some cookies may be necessary for account functions and may affect the availability of the service if disabled. Other cookies may support analytics, preferences or marketing.

Cookies are small files or identifiers stored on, or associated with, a browser or device. They can help recognise a returning browser, remember selected settings and identify unusual activity. Similar technologies may collect information about pages viewed, session times, device characteristics and interactions with website content.

Players can manage or delete cookies through their browser settings. Browser controls may allow cookies to be blocked, restricted or removed. However, changing these settings can affect website performance, account access or the availability of certain features. Information about cookie controls can usually be found in the browser’s privacy, security or help menu.

The website may contain links or integrations provided by third parties. Those third parties may use their own cookies or collect information under their own privacy policies. Players should review the relevant third-party information before using an external service or following an external link.

Your privacy rights and how to contact us

Depending on the circumstances and applicable requirements, players may have rights in relation to the personal information held about them. These rights can include asking for access to information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information, and withdrawing consent to marketing communications.

Making a privacy request

To exercise a privacy right or ask a question about the handling of personal information, contact support@richpalmscasino.click. The request should explain what information or action is being requested and include enough detail to help locate the relevant account or records. For account security, reasonable steps may be taken to confirm the requester’s identity before information is disclosed or a change is made.

• Access: ask for a copy of personal information held about you, subject to applicable exceptions and identity verification requirements.
• Correction: ask for inaccurate, incomplete or outdated personal information to be corrected or updated.
• Deletion: ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available. Some information may need to be retained because of legal, security, dispute or record-keeping requirements.
• Withdrawal of marketing consent: ask for consent to promotional emails or other optional marketing communications to be withdrawn.

A request may not always be accepted in full. For example, access or deletion may be limited where providing the information could affect another person’s privacy, compromise security or fraud controls, interfere with an investigation, or conflict with a legal retention obligation. If a request cannot be completed, the reason will be explained where appropriate.

Marketing choices

Players can withdraw consent to marketing by using an unsubscribe option in a promotional message, changing available communication preferences in the account, or contacting support@richpalmscasino.click. Processing an unsubscribe request may take a reasonable time. Opting out of marketing will not remove important operational, security or account service communications.

Keeping your information secure

Players should keep usernames, passwords, verification details and payment information private. If a player believes an account or personal information has been accessed without permission, they should contact support as soon as possible and avoid sending unnecessary sensitive information through unsecured channels. Privacy requests should be made using the contact method provided above so they can be reviewed and handled appropriately.