Responsible Gaming at Rich Palms Casino

Gamble for entertainment

Gambling involves risk, and the outcome of casino games is determined by chance or by the rules of the game. There is no guaranteed strategy, system or pattern that can ensure a win. Previous results do not change the likelihood of future results, and a losing streak does not mean that a win is due. Always make decisions based on what you can comfortably afford to lose.

Before you play, decide how much time and money you are prepared to spend. Treat that amount as the cost of entertainment, in the same way you might budget for a meal, a film or another leisure activity. Once your budget or time limit has been reached, stop playing. Do not increase your spending simply because you are bored, excited or trying to change the result of an earlier session.

Keep gambling within your budget

• Only gamble with money that is available after essential costs such as rent, bills, food, transport and other commitments have been paid.
• Never use borrowed money, credit intended for essential expenses or money set aside for someone else.
• Keep gambling separate from savings, emergency funds and regular household spending.
• Do not chase losses by placing larger bets, playing for longer or changing your usual limits.
• Avoid gambling when you are upset, tired, angry, under the influence of alcohol or drugs, or trying to escape personal problems.
• Take regular breaks and make time for other activities, relationships and responsibilities.

You must be at least 18 years old to gamble in Australia. Gambling should never be used by children or young people. Keep account access, passwords and devices secure, and do not allow another person to use your account. If you believe a person under 18 has accessed gambling services, stop the activity and seek appropriate assistance.

Set limits and take control

Planning your gambling before you begin can make it easier to stay in control. Consider setting a spending limit, a deposit limit, a session time limit or a reminder that prompts you to take a break. If account controls are available, use them to support the boundaries you have chosen. Limits work best when they are realistic, decided in advance and not changed during a gambling session.

Useful control options

• Deposit limits can restrict the amount added to an account over a selected period.
• Loss or spending limits can help prevent gambling beyond a planned budget.
• Time reminders and session limits can encourage regular breaks and help prevent extended play.
• A cooling-off period can provide time away from gambling without requiring a permanent decision.
• Self-exclusion can restrict access for a chosen period or longer, depending on the option available.
• Marketing and promotional communication preferences can help reduce gambling reminders and invitations.

If you decide to take a break or self-exclude, use the available account settings or contact the relevant support channel through the website. Do not attempt to open another account or use another person's account during a restriction period. If you have requested a restriction, allow it to take effect before returning to any gambling activity. A break is a practical safety measure, not a sign of failure.

Limits and self-exclusion are designed to support your decisions, but they should not be treated as a complete solution for gambling-related harm. If gambling is causing distress, debt, conflict or loss of control, consider speaking with a qualified professional or an Australian gambling support service. Ask a trusted person to help you follow your plan if doing so alone feels difficult.

A simple personal plan

1. Choose a maximum amount and maximum playing time before starting.
2. Record your spending so you can see the actual cost of your gambling.
3. Set a reminder to stop and take a break before your session becomes extended.
4. Never raise your limit during a session or attempt to recover money that has been lost.
5. Review your gambling regularly and reduce or stop if it is no longer comfortable.

Recognise the warning signs

Gambling harm can develop gradually. A person may not notice a problem until gambling begins to affect finances, work, study, relationships, sleep or mental health. You do not need to wait for a crisis before seeking help. Any concern about your gambling is a valid reason to pause, review your habits and talk to someone you trust.

Possible warning signs include spending more money or time than planned, thinking about gambling throughout the day, feeling restless when trying to stop, or repeatedly promising to cut back without doing so. Other signs can include hiding gambling from family or friends, borrowing money, selling belongings, missing work or appointments, neglecting responsibilities, or feeling anxious, guilty, irritable or low after gambling.

• You gamble to escape stress, sadness, loneliness or other difficult feelings.
• You chase losses or believe a big win will solve financial problems.
• You increase stakes or play for longer to feel the same excitement.
• You argue with family, friends or colleagues about your gambling.
• You use money intended for bills, savings or daily needs.
• You cancel plans or lose interest in activities you previously enjoyed.
• You feel unable to stop even when you want to stop.
• You experience significant worry, shame, hopelessness or other emotional distress connected with gambling.

If any of these signs apply, stop gambling and give yourself time away from gambling environments. Review your account activity and finances, remove easy access to gambling funds where possible, and tell a trusted person what is happening. Professional support can help you understand the behaviour, manage urges, address financial concerns and create a realistic plan for change.

Support, safety and account responsibility

You are responsible for making sure gambling is appropriate for you and for following the limits you set. Rich Palms Casino encourages players to use available responsible gaming controls and to seek assistance early. Website information cannot assess your personal circumstances or replace advice from a qualified health, financial or gambling support professional.

If gambling is affecting your finances, consider speaking with a financial counsellor before borrowing money or making further deposits. If it is affecting your mental health, relationships or safety, contact a qualified health professional or an appropriate Australian support service. A trusted family member, friend or support person may also help you put practical protections in place.

Protect yourself and others

• Keep your login details private and use a strong, unique password.
• Log out when you finish using a shared or public device.
• Review account activity and payment activity regularly.
• Do not let another person deposit, gamble or withdraw through your account.
• Do not provide access to gambling services to anyone under 18.
• Use device controls, banking controls or blocking tools if you need additional protection.
• Speak up early if a family member or friend appears to be experiencing gambling harm.

If you feel overwhelmed, unsafe or at risk of harming yourself or someone else, stop gambling and seek urgent assistance through local emergency services or an appropriate crisis support service. Your immediate safety is more important than any account balance, game result or financial loss.

Responsible gaming is an ongoing choice rather than a single action. Set boundaries, monitor your behaviour, take breaks and be honest about how gambling fits into your life. If it stops feeling like entertainment, the safest step is to stop and seek support.